Cancellation & Refund Policy

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Learn German America

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Learn German America provides live, instructor-led German language learning across multiple formats, including private tutoring, prepaid packages, group courses, and specialty in-person formats.

This policy explains how cancellations, rescheduling, and refunds are handled for each format.
Please read carefully before booking.

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1. General Principles

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• All lessons and courses are live and teacher-led.

• Time slots, scheduling work, and learning resources are reserved specifically for you or your group.

• Different learning formats require different cancellation rules.

 

By booking any service, you agree to the terms outlined below.

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2. Free Consultations

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Free 30-minute consultations

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• Free consultations may be rescheduled if needed.

• Repeated no-shows may result in limited availability for future consultations.

 

 

3. Private Tutoring (Single Sessions – Online & In-Person)

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Applies to individual tutoring sessions booked separately.

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Cancellation more than 24 hours before the session

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✅ Full refund or free rescheduling

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Cancellation less than 24 hours before the session

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❌ No refund

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🔁 Same-day rescheduling may be possible only if teacher availability allows.

 

No-shows

 

❌ Full charge applies

 

Late cancellations after the scheduled start time count as no-shows.

 

Additional notes

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• In-person sessions can always be moved online if needed.

• Changes must be made via the booking system or by text at (212) 960-3416.

 

 

4. Prepaid Minute Packages (German Online Packages)

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Prepaid minute packages provide discounted, flexible access to private tutoring sessions and are valid for 12 monthsfrom the date of purchase.

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Core rule for packages

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Prepaid minute packages are time-based, not penalty-based.

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This means:

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• Minutes are never lost due to cancellations or no-shows

• Minutes are not refunded as cash

• Minutes simply remain available in your package until they expire

 

Cancellations and no-shows when using package minutes

• Cancellation more than 24 hours before the session:
  ✅ Minutes remain in your package balance

• Cancellation less than 24 hours before the session:
  ✅ Minutes remain in your package balance

• No-shows or late cancellations:
  ✅ Minutes remain in your package balance

 

In all cases, minutes go back into the pool.

 

Usage rules

• Minutes may be used for:

  • 30-minute sessions

  • 45-minute sessions

  • 60-minute sessions

• Packages may be shared within families or households unless otherwise specified

• Unused minutes expire after 12 months

• Package minutes cannot be converted to cash

 

5. Group Courses – Course Tickets (Multi-Week Programs)

 

A Course Ticket initiates or reserves a place in a structured, multi-week group course and involves scheduling coordination with teachers and other participants.

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Before course confirmation

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If a suitable schedule cannot be arranged within a reasonable timeframe after purchase, the Course Ticket will be fully refunded.

 

After course confirmation

 

Once a course schedule has been confirmed:

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❌ Course Tickets are non-refundable

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This includes situations where:

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• personal availability changes

• the participant can no longer attend

• only part of the course is used

 

Course Tickets reserve capacity, initiate scheduling work, and define the course framework for all participants.

After the course has started

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❌ No refunds or credits are issued for unused sessions.

 

Transfers & gifts

• Course Tickets may be transferred or gifted before course confirmation

• Once a course has been confirmed, tickets are no longer transferable

 

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6. Class Tickets (Session-by-Session Participation)

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Class Tickets apply to individual sessions within an already scheduled group course.

 

They do not reserve a place in future sessions.

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Cancellation more than 24 hours before the session

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✅ Session may be rescheduled or credited

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Cancellation less than 24 hours before the session

❌ No refund

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No-shows

❌ Full charge applies

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Late cancellations after the scheduled start time are considered no-shows.

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7. Weather & Emergency Cancellations

 

If Learn German America must cancel a session due to:

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• weather conditions

• instructor illness

• technical issues

• or other unforeseen emergencies

 

We will:

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• offer rescheduling or

• provide a full refund if rescheduling is not possible

 

 

8. Payment & Refund Processing

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• Refunds are processed using the original payment method.

• Third-party processing fees may not be refundable.

• Accepted payment methods include:

  • Credit & debit cards

  • PayPal, Venmo, Zelle

  • Apple Pay, Google Pay

  • AfterPay (via Square)

  • Cash or check (for in-person services)

 

9. Questions & Clarifications

 

If you are unsure how this policy applies to your situation, please contact us before booking or schedule a free consultation.

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Contact

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Learn German America
Phone: (212) 960-3416
Website: www.learngermanamerica.com